4 Ways Merchants Can Secure Their ATMs to Against Jackpotting

A catastrophic issue for owners of ATMs is a form of theft referred to as jackpotting in which thieves get the terminals to dispense large amounts of money, emptying the cash cassette. In order to get into the ATM, malware is installed onto the terminal enabling the perpetrator to remotely hack in and dispense - or jackpot - all the notes in the cash dispenser.

Although consumer information and funds are not in jeopardy, terminal owners can be robbed of tens of thousands of dollars within minutes.

To get ahead of possible attacks and ensure your ATMs are secure, BFC Enterprises recommends the following:

Update ATM software. Check to ensure you have the latest version of operating software and regularly install any updates or service packs on your terminal. Harmful malware attacks take advantage of vulnerabilities in system applications. Software updates are vital, as they include patches for any holes in the system security.

ATM Monitoring. Watch your ATMs closely to prevent physical tampering. In previous attacks, criminals used endoscopes, small instruments that doctors use to see inside a body, to look in the ATM. Once they locate ports, they can install malware quietly and inconspicuously. Although retail machines are usually in well-lit, busy locations, clever thieves have been known to pass for service technicians or consumers. Familiarizing site personnel with who is authorized to replenish cash and service the ATM can stop this type of crime in its tracks.

Install An Alarm. Another monitoring solution is to install an alarm on your cabinet. These can range from a simple siren that alerts site personnel of unauthorized access to more sophisticated systems that text or email the ATM administrator. The variety allows merchants to choose the style that best suits their location and budget.

Routinely Inspect Locks & the Cabinet. Routinely check terminals to verify locks are in good condition and the cabinet has no broken places or flaws that allow easy access. Ensure all locks are compliant and that any electronic locks used house the “brain” portion of the lock on the inside of the safe door so that the ATM is protected from easy tampering. If the lock appears to have been tampered with contact your service provider immediately to have it replaced.

Updating ATM software, routine inspecting and/or upgrading locks, and developing a plan for monitoring is the best way to avoid being targeted in an ATM jackpotting scheme.

For more information on ATM security, to purchase an ATM or ATM management services, contact


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